Have an issue with Nest Learning thermostat case number 5-4726000031820

[Khoner]

Thermostat can't connect to WiFi. I was given case number  5-4726000031820. I was asked to supply information which has been supplied twice now. I haven't received any feedback from Google Nest Support.  Can someone please followup. I thought Google was better than this

[JohnA88]

Same here. The heatlink seems to bebroken - raised a ticket 6 days ago with no resolution (5-6244000031701).  I have had no heat on my home for almost 1 week now, I followed up 2 times - no response.  Very disappointing. 

[CristianC]

Hello @JohnA88,

Thanks for reaching out. Sorry for the late reply. Did you receive a resolution to your ticket? Let me know if I can help.

Regards,
Cristian

[JohnA88]

Hi. I managed to get ahold of the support team and after a lot of conversation and testing, I was sent a replacement. Thanks

[CristianC]

Thanks for getting back to me, @JohnA88. I'm happy to hear that you managed to resolve the issue. If anything comes up, feel free to open a new thread.

[Khoner]

Google Nest Support has NOT responded. It is as they do not exist

[CristianC]

Hey @Khoner,

Sorry for the late reply. Did you manage to resolve the issue in the meantime? I'd love to help.

[CristianC]

Hello again. Just checking in. Do you still need my help?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.