Having issues with nest heating link

[Billericay]

Having issues with nest heating link

[Vladut]

We'd love to investigate this further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3h2TDJp. You can find the Serial Number in Settings > Tech Info > Display, or on the back of it. It begins with 09. Also, the email address included should be linked to your Nest Account, and for the postal address section, input a shipping address.

[Billericay]

No I've filled in the form and received no reply from you.  Please can you come back to me I have no heating and need tou to send the part. 

[AlexD]

Thanks for letting us know @Billericay . Once the form is filled out you have to let us know here so we know to look for it, as my colleague mentioned. 

Just to confirm, did you add your username in the "Social handle" field? If you have not make sure to fill out the form one more time and add it. Without it we won't be able to confirm which form is yours.

[Billericay]

I've sent the form for a 2nd time today  again  with the correct user name at 7.23. Please can you come back today I have no heating and am working from home. 

[AlexD]

Thanks @Billericay . I found it. 

Me or one of my colleagues will soon reach out to you over email, no worries. 

[Billericay]

Please can I have a response I have no heating and am working from home.  The fuse box and boiler are fine.  I need the replacement part as soon as possible.  Thanks.

[Vladut]

No worries. I've just sent you another email with some further questions. Would be possible to have a look?

[Billericay]

Still waiting for a reply all questions answered more than once.  This has been a week now and I am no nearer to reciveing a eplacement heat link.  I have no heating, this really needs to be resolved.

[CristianC]

Hi @Billericay,


Sorry for the late reply. How's it going with your Heat Link? Did you receive a replacement?

[CristianC]

Hello again. Just checking in. Do you still need assistance?