Headlink dead

[Jesvin]

google nest learning thermostat  purchased in 01-2020the heatlink is now dead
received a tip that google can solve the problem via this site

anyone have an idea?

gr wim

[AlexD]

Hi @Jesvin , thanks for reaching out. I would be happy to try and assist you. 

If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

[Jesvin]

Yes i try eventing but heatlink still dead

[AlexD]

Thanks for checking. Next I need to log a few details about the situation and the thermostat. 

1. When was the thermostat installed?
2. When did you first notice this behaviour?
3. Was it installed by a Nest Pro or by a heating/electrical engineer?
4. Did you notice any message on the thermostat display?
5. Did you notice any power cut in the area before this occurred?
6. Did you have any maintenance done on the heating or electrical system recently? 
7. Do you have only one or multiple Google Nest thermostat devices at the location?

[Jesvin]

Januari 2020

2 days ago

did it mezelf

no

no

no

one  

[AlexD]

Thank you for the details. Would it be ok if I reached out to the email associated with your account here so I can create a case and check some more details? 

[Jesvin]

Oke

[AlexD]

I sent an email your way. Go through it and once you have let me know here so me or my colleagues can check. 

[Vladut]

Thank you so much for all the details. In regards of the previous email my colleague sent, can you please check the link again and fill all the details?

[OannaCG]

Hi! Just checking in, did you manage to see the message above?

[TudorL]

Since I haven't heard from you in a while, I'll close this thread, but if anything comes up, you can always contact our community, as we're a message away. Have a good day and stay safe!

[Wimkoenders]

Complete the list end sent it back

[UanaC]

Hello there! Just sent another email your way.

Many thanks, Oana.

[UanaC]

Also, would you be so kind to try or confirm the following troubleshooting steps:

1. Check if all the breaker switches are set to on.
2. Turn them off and back on.
3. Turn on manual mode.

[Wimkoenders]

Yes i did ,more then ones