Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Thermostat
I have installed my Nest Thermostat. I have the Nest App and Google Home app. When I tap on the thermostat is says Continue adding in Google Home app. So i tried that and got almost through then its says cannot find device! I need to get to the quick...
My Honeywell is old ...
Can an old Honeywell thermo with just a black and white wire be compatible with the Nest Learning thermo?
Nest temperature sensor
Can you use a nest temperature sensor to monitor a rooms temperature without controlling the house heat. Like a thermometer?
Home screen
I made a mistake and added another house, well my own but gave it another name, how can I remove it
Heat Link
My Gen 3 heat link has just stopped working, it has no lights and no power and won’t connect to the thermostat. I have connected it to a charger and it lights to yellow and green. They are no longer blue. The thermostat still won’t connect to the hea...
2nd Gen Nest heat link not working
Hi,My nest heat link has stopped working. Tried all reset options. The white box appears to have gone dead like other customers. Unfortunately outside my 2 year warranty but clearly there is a product issue here as all customers in other forums have ...
Nest thermostat can’t connect to WiFi
My network setting says “Your thermostat has a problem and is unable to connect to wi-fi.” Have gone through all troubleshooting resets but nothing. I have two other thermostats which connect perfectly well so know it’s not my WiFi.
Spares supplier for heatlink
I have a failed heatlink but can only find new nest thermostats on sale. Where can I buy a replacement heatlink. Note the required labels for this are daft.. It should be (Nest central heating, heatlink, fault).. I don't need a new thermostat and thi...
iThermostat E Wiring compatibility
Hi please can someone help confirm if my current thermostat is where i should be installing my Heat Link for the Thermostat E?Are the A & B wires here all i will need for install? don't want to take anything out the box until I'm sure it is suitable.
