Heat and Fan Only in Nest L

[Mariagr]

I upgraded my thermostat from a luxpro eith only 4 wires green, blue. White and red. I connected the white to w1, the blue to c, red to rh, and green to g. However my nest only recognizes heat and fan when I try to set it up not the cool function I live in Florida so I don’t think I will never need the heat function. Can you please let me know what am I doing wrong?

[zoeuvre]

Hi Mariagr,

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  

Please send us a photo of your old thermostat's wiring configuration and a photo of how you connected the thermostat wires to the Nest Learning Thermostat wires. It will help us identify the cause of the situation and move forward.

Best,

Zoe

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe