Heat link dead - how do I organise replacement in Rep Ireland

[KrzysztOFF]

I have a nest learning thermostat which was installed in February 2022.   Just recently I got a H71 error on the thermostat.   I checked the heat link and see it is totally dead, no lights.  Tried to reset but no joy.   

Does anyone have any advice on how I sort this.  Supply and installation was through Electric Ireland.  Obviously I need to sort it now as the weather prediction is for minus temp at night.

Any idea how to do it?

[KrzysztOFF]

Did the issue happen during the installation?   NO
Have you had any power cuts recently?     No
Have you had any work done on your electrical or heating systems recently?   NO
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup? Hot water and heating.

[TudorL]

Hi there and thanks for reaching our Community. I'm sorry to hear about your issue, but I'll do my best to help you out. Thanks for all the info provided so far. Would it be alright if I send you an email to the address associated with your Community account? 

[KrzysztOFF]

Hi TudorL,

Yes, go ahead.

[TudorL]

I've managed to send you email, please let me know when you complete the form. 

[KrzysztOFF]

Sound. Thank you.

I have sent the form.

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message?

[KrzysztOFF]

Hi there, thanks for being in touch.

Yes, I replied to the last message straight away on last Thursday.

My problem is still not resolved.

I sent my address, nest serial number, and all the details what the support team asked for and still waitin for something constructive.

Best regards

Krzysztof

[Vladut]

Thank you so much. I just sent you another email. Can you please have a look and reply at your earliest convenience?

[KrzysztOFF]

Is there anyone will solve my problem, please?

[LarisaL]

Hi there! I'm sorry for the late reply. Would it be okay if we continue the conversation over the email?

[KrzysztOFF]

Yes, please.

[LarisaL]

Great! I just sent you an email, please respond to it. In the meantime, I will close this conversation here. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.