Can't set heating/cooling schedules from iphone

[Eagle1128]

Used to be able to set and control heating and cooling schedules for my nest learning thermo from the app on my iphone.  But the feature no longer works.  When I launch the iphone app all I see is a screen with a home icon and the name I assigned to my home under the icon.  I checked the wifi connection status at the thermo and it says I am connected.  Also, the  app for my google wifi net shows a connection.  However, here's a puzzler, I can't ping the thermo's ip address from my iphone or ipad.

I'm dazed and confused - anyone out there who can provide some suggestions to resolve my problem?

[David_K · Accepted solution]

So you can no longer see your thermostat in the Nest app?

If you open the settings on the thermostat itself, scroll to and select Account connection, what does it say?

[David_K · Accepted solution]

So you can no longer see your thermostat in the Nest app?

If you open the settings on the thermostat itself, scroll to and select Account connection, what does it say?

[Eagle1128]

Thanks for the reply.  My thermostat says it is connected to the Nest app.  That's why I stumped as to why the  apps not showing the thermostat.  Other than not being able to ping it,  all the other settings appear to be ok.

[David_K · Accepted solution]

Are you logged into the Nest app using the same account you set it up with?

[Eagle1128]

Not to sure what account was used to log into the Nest app at the time I installed the Nest thermostat as it was almost four years ago.  Guessing it was a Nest account.  Now if I open home.nest.com in my browser and use the login credentials I created at time I can interact with the thermostat via the web page