Heat link died

[Trud]

My heat link doesn’t seem to be connecting with my nest thermostat. I’ve checked the circuit breaker, tried resetting it by the button on the heat link device and the thermostat separately. I’ve checked there’s live power going through the wiring to the device also, but had no luck. The heat link isn’t showing any lighting and the connectivity is showing as 0% on the thermostat. Could someone advise?

[sicsacol]

Hi @Trud,

Thanks for reaching out. I'm sorry to hear you're unable to connect your Heat Link to your Nest thermostat. No worries, let's work together to resolve this. To help me with that, I have a few questions:

• What type of Nest thermostat do you have? To check it out, please visit the next article: How to tell which Nest thermostat you have
• When was your Nest thermostat installed?
• When you press the button on your Heat Link, does any light appear?
• Are you seeing any wiring report or error on your Nest thermostat or Nest app?

Please let me know the answers to these questions, and I'll be happy to help you further.

Regards, 
Jonathan