Heat link doesn work

[Miki123]

Heat link of Nest thermostat 3th gen does not work. No light. I tried everything what support suggested me.

it stopped working after 2 years. As I read, many of you have become the same. I think it was Google's intention that after 2 years the thermostat is break down.

No more Google Nest thermostat.

I think I am going to buy new thermostat but NO more google Nest.

[DragosC]

Hi there @Miki123

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

 

[Vladut]

Hi there, just checking in with you. Did you manage to check the above message? Keep me posted.

[CristianC]

Hello there. It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.