Dead Home Link. how do i get a new one?

[Darrell63]

No lights on the Home link, completely dead. how do I get a new one as we have on heat in the house.

[Miki123]

I have the same problem. On Monday heat link death and since than I am sending and receiving sms and checking the recommendations but without success. I do not know what to do. lot of people have the same problem. This thermostat is bad quality. I am waiting for response from google support.

🙂

[DragosC]

Hi there all, 

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

 

[Miki123]

go away with your questions for nothing.

[DragosC]

I'm sorry for the inconvenience, @Miki123, I'm just trying to help, We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.

Have a good one! 

[Vladut]

Hi there, just checking in with you. Did you manage to get in touch with us via the mentioned channels?

[CristianC]

Hello there. It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.