Heat link for 3rd e

[Fozia]

Heat link box has no light. No power at all. 

[Fozia]

Can I heat link replacement only rather than the whole nest set?

[Vladut]

We'd love to investigate this further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3h2TDJp. You can find the Serial Number in Settings > Tech Info > Display, or on the back of it. It begins with 09. Also, the email address included should be linked to your Nest Account, and for the postal address section, input a shipping address.

[Vladut]

@Fozia, can you tell us if the same things happens to you as well?

[AlexD]

Hi @Fozia and @Geronimo . I wanted to check in.

Do you still need assistance with your devices? If so make sure to let us know here. 

If you filled out the form, make sure to fill them out one more time and include your user name in the "Social handle" field. Then let us know here that you have.

Best regards,

AlexD

[Geronimo]

Yes I still need help. 
thank you 

[CristianC]

Hello @Geronimo,

I'll do my best to help. Do you still have no lights on your Heat Link?

Regards,
Cristian

[CristianC]

Hello again. Just checking in. How's it going with your Heat Link?

[Geronimo]

Same problem. Has there been some sort of software issue? My daughter has said that theirs at Uni has just had to be replaced.

[Vladut]

Hi there, thank you so much for reaching out. Can you tell us if something happens if you press the Heat Link button for 30 seconds?

[Geronimo]

Thank you Viadut,

Nothing happens, no lights,  nothing.