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Heat link h72

Morphman1
Community Member

Last night my heat link on my 3rd gen nest thermostat decided to cease working and displaying’H72 HEAT LINK’. It has been fitted since April 2019 with no issues until last night. I have read through all posts regarding, what seems to be the same issue, faulty heat links and tried all testing suggested but the only way I can get any lights on heat link is to isolate power supply and power up via charging port. Is there anything I can do or how do I go about getting new heat link?

 Thanks, Dave. 

12 REPLIES 12

AnaM
Community Specialist
Community Specialist

Hey @Morphman1,

 

I'm sorry about you're issue, but I'm here to help now. I've also replied on another thread you've opened, but we can also continue the interaction here. I'd like you to answer the following questions so that we can isolate the issue:

  1. How long has your thermostat been installed for?
  2. Did the issue happen during the installation?
  3. Is there any error on the Nest thermostat display?
  4. Have you had any power cuts recently?
  5. Have you had any work done on your electrical or heating systems recently?
  6. If yes, was the power properly restored at the fuse board after work was done?
  7. How many zones ( thermostats ) are present in the setup?

Also, please let me know if you tried these steps:

  • Press the button on the Heat Link and check if you have any lights on it
  • Check if the circuit breakers and the switches are set to on
  • Turn them off and then back on
  • Press on the button again and check for LEDs

 

Morphman1
Community Member

Hi anaM, thanks for reply….

in answer,

1. April 2019

2. No

3. HEAT LINK H72

4. No

5. No

6. N/A

7. One

Yeah have tried these suggestions. 

thanks, Dave. 

AnaM
Community Specialist
Community Specialist

Thank you for your answers, Dave.

 

I'd like to create a case for you. Is it alright if I send you an email on the address shown on your Community Profile?

Morphman1
Community Member

Yeah, that’s be great, thanks so much. 

AnaM
Community Specialist
Community Specialist

Thank you @Morphman1.

 

Please check your inbox, I've sent you an email.

Morphman1
Community Member

Got it, form completed. 

Morphman1
Community Member

Hi AnaD, did you receive my completed form?

Hi there, I’ve tried completing the emailed form again, hope this speeds things along. 

Morphman1
Community Member

Hi there, received email asking if problem was now resolved but I’m still waiting on a response, seemingly there has been a case opened and I have a case number but have not had a reply since Thursday afternoon despite leaving posts and starting new thread. Still waiting on help. New heat link required. 

AnaM
Community Specialist
Community Specialist

Hey @Morphman1,

 

Thank you for your reply. Please check your inbox as I've sent another email.

Morphman1
Community Member

Thanks for reply but I’ve now had replacement sent out ready for installation tomorrow…. Thanks for helping with case number, I’m sure that cut down my time on phone 👌

CristianC
Community Specialist
Community Specialist

Hey @Morphman1. I'm happy to hear that. I'm going to close this thread, but if anything comes up, feel free to open a new one.