Heat link is faulty

[Jojo1371]

The heat link has stopped working - only installed 2.5 years ago. There are no lights on at all.  We have had an electrician look at it and said it is faulty. How do we get a new one?

[AlexD]

Thanks for reaching out here @Jojo1371 . I am sorry to hear you are facing difficulties with your unit and I would be happy to try and assist. 

If you haven't already, or the electrician, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so and haven't tried already. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

[AlexD]

Hi, I wanted to check in. Did you see my message? Make sure to keep me posted. 

[OannaCG]

Hey there, since we haven't heard from you for a couple of days, we'll close this thread for now. If you still need help, let us know so we can continue. Thanks!