Heat link losing connection

[pedrothepig12]

We currently have the Google nest 3rd learning thermostat.

 I have noticed recently the Heatlink will lose connection when downloading a large game (50gb+) on PS5. It reconnects without needing to reset. I do not download much so it's not really much of a problem, but it's more annoying, especially as we are approaching the winter months. Our house is not set up ideally with the router on the ground floor, the thermostat and Heatlink on the second floor and the PS5 on the third floor.

Is this a known problem with the thermostat, or does this happen to anyone else?

[Frustratedddd]

Sounds more like a bandwidth issue. The Nest is it connected directly to the router or via an extender/Mesh etc.? The Nest needs to be connected direct to the router really.

[pedrothepig12]

It's connected to the router. 

[pedrothepig12]

Would make sense for it to be affected I guess as the internet is not the best where we live and if theres a lot of data coming through 

[Frustratedddd]

Several things cause issues with Heat Link/Display. Signals are the most common, and metal objects. Downloading large files obviously could also have an impact to loose connection. The main thing it reconnects, that is one blessing.