10-08-2021 04:44 AM
Had a Next Gen 3 installed with my new boiler 1 year ago. The Heatlink has stopped working, no lights, no over ride, nothing.
How can I look to get a replacement?
11-08-2021 08:13 AM
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Could you also help me with some answers to these questions?
How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?
11-10-2021 08:14 AM
Hello again. Just checking in. How's it going with your Heat Link?
11-10-2021 08:16 AM
11-10-2021 08:24 AM
Thanks for the details. I want to open a case for you. Can I send an email to the address linked to your community profile?
11-10-2021 08:32 AM
Sure, no problem
11-10-2021 08:37 AM
I just sent you an email.