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Heat not working

Jenj123
Community Member

My heat won’t turn on. Says it’s turning on the dial but nothing comes out of the vents. Was working all night 

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi Jenj123,

 

Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? In what country are you located? Do you see any messages or codes on your thermostat or in the app? Please gather your thermostat's power reading.

 

Check out the guide below:

 

Nest Learning Thermostat and Nest Thermostat E:

 

  1. Go to your thermostat Quick View menu.
  2. Go to Settings.
  3. Look for Technical Info.
  4. Select Power.

 

Nest Thermostat 2020:

  1. Open the Google Home app and then tap the thermostat and then tap Settings .
  2. Select the Device Information.
  3. Choose Technical Information.

 

Best,

Jenelyn