Heat only works in Emergency Heat mode

[Anguyen111]

Hi, I just installed the Neat thermostat. We set it to 72 but it just says it is 69 (and dropped as low as 67) but just says the next routine will start at 8pm (or whatever time). I’ve deleted all routines and just set it to 72 but it still will not turn on. Sometimes, I can feel cool air coming out and it makes it colder. 

When I turn in Emergency Heat AND the fan, I can get somewhat warm air to come out, which helps maintain us at 69 but I’d like to get at least 70. Prior to this installation yesterday, my HVAC system could get my house to the desired temp in less than an hour, max. I have two babies and this is really scary if I can’t get it fixed. Please help! I’ve included pics of the thermostat pre-installation and the current install. 

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. If you have a heat pump system, you can follow the link here for more help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Markjosephp]

Hello folks,

Thanks for helping, Jake.

@Anguyen111, I'm checking back in. How's it going with your thermostat? Were you able to review the link shared above? Clearing all the temperature schedules would help as well, or modify them and make sure that they are set to your preferred temperatures.

Please let us know if that helps.

Regards,

Mark

[Markjosephp]

Hello Anguyen111,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark