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Heat pump kicking my butt

Clg82
Community Member

‎03-17-2024 05:31 PM

Hey everyone. This nest thermostats and my system is kicking my butt. I have installed nest learning on previous homes without issue. This home is all electric and has a heat pump and central AC. One nest thermostat upstairs and one downstairs. So two separate units outside. I turn on the heat and the heat pump outside (smaller unit) kicks on and heats the home. When I turn on the “cool” ac setting the heat pump comes on and the AC unit doesn’t turn on. What am I doing wrong here? Any help would be appreciated!

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AxelD
Community Specialist
Community Specialist

‎04-03-2024 12:38 PM

Hi Clg82,

 

I'm sorry to hear about that situation with your Nest Thermostat. No worries, help is here!.  To help us get a better picture of what's happening, do you mind sharing a photo? I'd need a photo of your current wiring and another one of your previous thermostat's wiring (only if you had one).

 

Keep me posted.

 

Regards,

Axel.

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