Heating issues

[Sunnyside]

Hi there, 

I am having issues with heating in my house. I have removed the face plate and jumped out the t-stat so I know the furnace is working properly.

I can turn on heat with a test and everything will function normally.

However in a normal operation it seems the t-stat is unresponsive. When I turn the heat up in the house nothing will engage. 

I have also tried resetting the t-stat and ensuring the wiring is correct. 

Any help here would be great.  

[Twhit]

I'm  having same exact issue and I notice since the new up date 2 days ago it haven't work correctly.

[Sunnyside]

Were you able to fix this issue? 

[Twhit]

My issue was resolved. Call customer service, I had to do a factory reset. Battery was to low to connect to internet. But themostat working as normal.

[Twhit]

Sunnyside customer service had me do a factory reset. Found out my battery was to low and needed to charge. Can't connect to App and internet until battery charge. Start working correctly after factory reset. Unbelievable, customer service was cool and great could not believe it and didn't have to stay on phone forever.

[Sunnyside]

Hi Twhit, 

So you have to remove the Nest and charge it with a USB charger then do the factory reset? I will try charging it and doing a reset on it. By chance do you know what the volatge is on the battery? I believe I am around 3.87V. 

[Jake]

Hey Sunnyside,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Sunnyside,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Sunnyside,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake