Heating on upstairs when Nest is in Eco, down to lowest setting?

[Redjay275]

My heating is on upstairs, not down, regardless if I have the Nest set to  the lowest setting, in eco! 

I need to talk to a human to discuss what might be wrong and resolve!!! 

[Jenelyn_O]

Hi Redjay275,

Thanks for reaching out. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Also, do you see any messages or codes in the app or in the actual thermostat? 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

It's me again! Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey Redjay275,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. I'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn