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Heating system briefly stopped 5 times

rbabbit70
Community Member

‎04-09-2025 11:59 AM

Hi,
I was having furnace issues and the system WAS shutting off to avoid overheating. I have had a tech out and the system has been fully serviced.

This morning at 7:34 am I received an activity alert that says "heating system briefly stopped 5 times" but when I go to that message, where all activity is listed, I can't seem to select it or get more info.

How do I view WHEN it briefly stopped? Is that possible, to see the 5 times it stopped briefly? Is the message just from 7:34 am — or does that mean that is WHEN the system shut on and off? Long and short, I am hoping this is a summary from the last week or few days. That would make a lot of sense.

If it is NOT a summary, and it actually was shut on and off 5 times this morning, that may mean the $1200 repair I just paid for has not solved the issue.

Thanks for any help making more sense of the message.
...J

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2 REPLIES 2

Djm2
Community Member

‎04-10-2025 08:02 AM

Is this a 3rd gen thermostat? If so, Could have been caused by the recent nest software update. Mine bricked itself after the update. 

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sicsacol
Community Specialist
Community Specialist

‎04-13-2025 10:45 AM

Hi everyone, 

 

Thanks for reaching out to the community page.

@rbabbit70, I'm sorry to hear you're receiving a notification that your system has stopped working and that you're unable to review the activity. I understand it's very important to have your heating system functioning. Don't worry, let's work together to resolve this. To better assist you, I have a few questions:

  • What type of Nest thermostat do you have? To check it, please visit the next article: How to tell which Nest thermostat you have.
  • When did the issue start?
  • Did you receive the message as an email or a push notification?
  • Are there any error messages on your Nest thermostat display? If so, what are they exactly?
  • What type of HVAC system do you have? (Heat pump, conventional system, etc.)
  • Does the issue happen on heating only, cooling only, or both?

@Djm2, I'm sorry to hear you're having trouble with your Nest Learning Thermostat 3rd generation. Please answer the following questions:

  • When did the issue start?
  • Please explain your issue in a little more detail.

Please let me know the answers to these questions, and I'll be happy to help you further.

 

Regards,
Jonathan 

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