Heatlink is dead, some power going to it but still not working

[Jarrodbromley]

Annoyed as thisneas replaced by Google under warranty in September 2023. Now its just stopped and we are unable to resolve via Twitter like last time.

Raised a ticket yesterday but have yet to hear anything and in the meantime the house os freezing. We have two Heatlinks and it's the downstairs one with hot water that has just stopped.

Checked the wires underneath and power is going to some but not all.

[Frustratedddd]

Are you in the UK?

Did you buy the thermostat from new?

[Jarrodbromley]

No, am in Ireland. 

The faulty heatlink was replaced by Google in September 2023.but has failed again.

[Frustratedddd]

That's a shame as in the UK we can go back to the retailer.

Do you have the other faulty one also, of has that been thrown away?

[Jarrodbromley]

Yes faulty one is still on wall, does anyone from Google Support ever respond here?

[Frustratedddd]

This is a community forum, and Google mods turn up occasionally. Don’t hold your breath!! 

I meant do you have the first faulty one also? 2 in total 

[Jarrodbromley]

Ok thanks

No, had to return it to Google at the time.