Heatlink no light

[Johno25]

Hi 

My heatlink has suddenly stopped working. No lights but has 240v going to unit. Ive tried all the suggestions on the forums with no luck. 

How can i get a replacement as we have no heating at the moment?

[LarisaL]

Hi there, thanks for reaching out! I'm really sorry to hear about this, but I'll do my best to help. Could you please respond to the following set of questions and also try the steps at the end?



What type of Nest Thermostat do you have?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?

Troubleshooting steps:


Check for all the breaker switches to be on.
Turn the breaker switches off and then on again.
Turn on manual mode, by pressing on the button of the Heat Link.

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message my colleague sent?

[TudorL]

Since me or my colleagues haven't heard from you in a while, I'll close this thread, but you can always open a new one if you encounter any issue. Have a good one and stay safe!