10-22-2022 08:47 PM
Heatlink suddenly stopped working, the dreaded H71 code. I live in the north of the UK & have not heating & hot water. How do I get a replacement, have gone through the ‘help’ steps to resolve the issue but no success.
10-23-2022 04:12 AM
I always ask this question, but how old is the unit?
10-23-2022 02:28 PM
10-24-2022 09:38 AM
You are correct a Heat Link/PCB should last a reasonable length of time, and your's has not. The faulty part is a £1 component, and that sadly has caused Google a huge headache!!! The component can be changed in 10 minutes, and that's how anoying an issue this has been for them. Pity you live where you are, I would have tried to help you with a fix, but I am miles away.
The reason for asking how old it is, your retailer is responsible for sorting it out. I would not waste my time on here waiting for ever, go to the retailer and demand a repair or replacement. The amount you spent for the system, should last for a reasonable length of time, like you say.
Take a look at UK consumer law, and that will give you an idea what I mean.
10-28-2022 01:00 AM
Hi @Wotnoheat. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:
What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?
10-30-2022 10:30 AM
Hello,
10-31-2022 04:21 AM
@Wotnoheat, thanks a lot for the answers. I'll forward an email containing instructions regarding the steps you need to follow in order to have your case logged in our system. Please check your email and reply there, but let me know once it is done. We'll continue afterwards.
10-31-2022 04:28 AM
Meanwhile, over a week later still no heating, and no confirmation anything will be agreed!
11-01-2022 04:45 AM
@Frustratedddd, is there something I can assist you with? Any troubleshooting steps perhaps?
11-01-2022 06:16 AM
Not me, but the first question might be an example of help!
11-07-2022 07:47 AM
I appreciate your concern. Everyone here is here to assist. While it takes sometimes longer than expected, me and all of my colleagues, are here to try and help. Together with the assistance of everyone in the community we always want to get to a resolution as fast as possible. All your input is certainly appreciated.
My colleagues reached out over email and hopefully it will get sorted as soon as possible.
11-09-2022 09:59 AM
Hi, I wanted to check in. Did you get the email?
11-14-2022 03:58 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.