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Reconnecting existing Google nests

Dnittel
Community Member

I got a new phone and am trying to reconnect my existing Google nest thermostats to wifi

how do I do it? 

15 REPLIES 15

MplsCustomer
Bronze
Bronze

@Dnittel 

Getting a new phone should have nothing to do with your thermostats accessing Wi-Fi; they should still be connected to Wi-Fi. And if you log into the Google Nest app and to the Google Home app on your new phone with the same credentials you used on your old phone, you should see your thermostats.

I agree however they will not reconnect 

the connect for a second then disconnect 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@Dnittel, thanks for reaching out. I'd love to know more about this and I have a few questions:

 

  • Can you still control your Nest Thermostat stand alone?
  • Are you logged in to your Google Home app with the same email address that you used on your previous phone?
  • What message are you getting when you try to connect them?

Looking forward to your response.

 

Thanks,

Edward

Dnittel
Community Member

Hi 

thanks for getting back 

-I can control the thermostats stand - alone

- yes to the email 

- they reconnect then disconnect something like cannot recconnect at this time  

EdwardT
Community Specialist
Community Specialist

Hi Dnittel,

 

Thanks for the update. Could you check if your Nest Thermostat is still connected to an account? You can find this by going to Settigs > Technical Info > Account.

 

Thanks,

Edward

Dnittel
Community Member

i looked on google home & nest apps can’t find what you are asking for

EdwardT
Community Specialist
Community Specialist

Hi Dnittel,

 

Thanks for the response. You can find this info on the settings of your Nest Thermostat itself.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Dnittel,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

Dnittel
Community Member

 Thanks both are reconnected however i sometimes get a code that they arent getting enough power. but my original ask is resolved. 

Jake
Community Specialist
Community Specialist

Hey Dnittel,

 

I am glad to hear they are both reconnected. If you are getting a power message on your device, there is a chance you may need to have a C wire or Nest Power Connector installed to your system if you do not already have either of those. This will ensure the device is always getting power.

 

Best regards,

Jake

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

Yes thank you 

good on this end 

Jhonleanmel
Community Specialist
Community Specialist

Hey Dnittel, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel