Heatlink not working

[missclairescott]

My heatlink is no longer working, had the power checked by an electrician and power going in, lower going out, the USB powers it up but can't switch the heating on.

It seems to be a recurring issue on this forum, not the best when these systems are so expensive and now I have no heating.

How can I speak to someone to get the heatlink replaced?  I also have a complaint about the installation by your home serve engineer who fitted it right next to the boiler (not the distance recommended).

Thanks

[AlexD]

Thanks for reaching out to us here @missclairescott . 

I understand your concern and am sorry to hear you are facing difficulties with your device. We always hope to offer the best experience with both our products and services.

Should you wish to get in touch with us directly, you can use the info in this link: https://bit.ly/3z2CEPC . Just select the "Contact us" option. Our chat and phone lines are both open between 08:00 - 19:00 weekdays and 09:00 - 15:00 weekends. They will be able to assist you and note any feedback you provided.

I would also be happy to try and assist you here further should you wish.

Best regards,

AlexD

[AlexD]

Hi @missclairescott , I wanted to check in.

Did you manage to get in touch with our colleagues?

If you need any further assistance, make sure to let us know here.