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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3984 Views
  • 0 replies
  • 5 kudos

HELP I NEED TO GET MY NEST REPORT

Help, I've done all the basic troubleshooting steps and am not able to get my Nest Report. Can someone help me wiht suggestions. I'm not very technical or computer savy. I will attepmt any suggestions or steps to get the NEST report. Nest unit is con...

Patacones by Community Member
  • 64 Views
  • 1 replies
  • 0 kudos

Replacement heat link

I've been informed (after nearly two weeks of emails, 3 collective hours of phonecalls and absolutely no progress) that I'm to return my "heat link" for replacement. It is wired in to my central heating and is fundamental to heating my property. I ca...

Maskey1 by Community Member
  • 93 Views
  • 2 replies
  • 0 kudos

Resolved! Nest 3rd gen learning Thermostat

Hi I've installed this thermostat, heating works using the USB cable, I have 11.94v coming out the t1 and t2 and at the base but when it's attached coming up with no power to the thermostat, cable is fine as there is 11.94v at the cable end, can anyo...

ConnorMcG by Community Member
  • 445 Views
  • 11 replies
  • 0 kudos

Nest thermostat - fan on but heat not coming on

Installed a nest learning thermostat at mom’s house (haven’t turned on learning yet) followed same wiring pattern as older thermostat minus the jumper wire since directions noted not to use. Got heat immediately. Had shut down heat while away for a f...

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