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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4630 Views
  • 0 replies
  • 5 kudos

Can’t turn hot water off

Not a heating issue. It’s a water issue. The thermostat says the hot water is off (and it should be) but the app says the hot water is on (and it is) . Have tried turning water off in the app it doesn’t do any thing. Any ideas please ?

Sammo1 by • Community Member
  • 71 Views
  • 1 replies
  • 0 kudos

Does Nest Learning Thermostat work with Google Home?

I have two heating zones in my home. In one zone I already installed the "Nest Thermostat", which requires the Google Home app to set up and control. In the second zone, I want to install a "Nest Learning Thermostat". The instruction card in the box ...

rolfgar by • Community Member
  • 110 Views
  • 1 replies
  • 0 kudos

2nd Generation Thermostat with 3rd Generation Heat Link

Hi,I was wondering if someone could tell me if its possible to have two Nest Thermostats (3rd Gen and 2nd Gen) connected to one 3rd Gen heat link?I already have the 3rd Generation thermostat set up with the heat link but want to add my older second g...

Heatlink switches off when Nest base wire connected

I have a Nest Learning Thermostat 3rd gen. I have connected the Heatlink to the boiler and the mains, and then the blue light starts blinking. But as soon as I connect the second wire on the base (the round base with a blue level), the blue light goe...

mwborst by • Community Member
  • 106 Views
  • 0 replies
  • 0 kudos

3rd Gen Thermostat now not connecting

Hello all.Initially had this thermostat connected to Nest and my Wifi. Now it's lost and I cannot get it added back into the Nest App / Account, nor will it connect to my internet. I have another Thermostat even further away from router with no issue...

cfrank by • Community Member
  • 77 Views
  • 1 replies
  • 0 kudos

Nest randomly turning off

The last couple of months, our nest has started randomly turning itself completely off. I have completely turned off the auto-schedule and the home/away assist functions. When I look at the history, I can see an icon that says the thermostat was swit...

Armtoe by • Community Member
  • 79 Views
  • 1 replies
  • 0 kudos

Nest Temperature Sensor UK

I am in the UK. I installed new Nest Learning Thermostats to control 3 bathrooms. I bought Canadian Nest Temperature Sensors. When I try to add them via the Nest App, I get “need new software update” error message. I read online they are not compatib...

Nickm1 by • Community Member
  • 86 Views
  • 1 replies
  • 0 kudos

No Display on thermostat

I have a 3rd generation-learning thermostat that worked fine until my grandson took it off the wall. When I plugged it back in, there was a red light and no display. I tried resetting it, charging it, and trying another one (which worked fine). I can...

AKling by • Community Member
  • 87 Views
  • 1 replies
  • 0 kudos

Heat Link has no power

Hi,after just over two years of perfect operation, suddenly one of the two Heat links boxes next to my boiler had no power and therefore I can operate the heating downstairs. This happened suddenly today. I’ve tried resetting everything, boiler power...

Daniel87 by • Community Member
  • 60 Views
  • 0 replies
  • 0 kudos
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