Nest Thermostat doesn't work at all when internet is out

[LoraD]

Every time our internet goes out the thermostat either starts cooling to 65 or becomes completely unresponsive and we have to unplug and turn on, and a few minutes later it goes out again. I have never had these issues before, our old nest simply worked as a manuel thermostat if anything went out. What is wrong with this thing??

[DeboraJ]

Hi @LoraD

Thank you for reaching out to the community! I'm sorry to hear you're experiencing inconvenience because your thermostat lowered the temperature when your Wi-Fi connection was lost. I understand this can be frustrating, so let me take it from here!

To provide you with better assistance, I need some information:

• What type of thermostat do you have?
• Are any lights blinking on your thermostat?
• Have you tried any troubleshooting steps?
• Is the thermostat display on?
  • If the thermostat display is on, are you seeing any error codes?

Once you provide this information, I'll be happy to assist you further.

Best regards,

Debora