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My Nest Thermostat is asking for a PIN which i don't have

gk4123
Community Member

‎03-21-2025 10:09 PM

Hello experts,

I need some help on how i can reset my Thermostat. When i pressed it for 10 seconds and when the thermostat restarts, it's asking for a PIN which i don't have. I am stuck now and any help is greatly appreciated. 

Thanks

 

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Derickf
Community Specialist
Community Specialist

‎03-25-2025 09:07 PM

Hi @gk4123,

 

Thank you for posting in the community. I'm sorry to hear that your Nest Thermostat is asking you for a PIN and you don't have it; I appreciate the troubleshooting step you tried to fix this issue. I'll be more than glad to assist you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

 

Regards,

Derick.

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