01-14-2022 12:01 PM
Heatlink has power but no lights and will not work or reset.
How do I organise a warranty replacement?
Answered! Go to the Recommended Answer.
01-28-2022 11:03 AM
Hi again,
Since I haven't heard from you yet, I'll have to lock this thread. Feel free to open a new one if you still need assistance.
01-17-2022 02:40 AM
Hello @jim-grayson,
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Could you also help me with some answers to these questions?
How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?
01-17-2022 10:38 PM
01-18-2022 03:42 AM
Hey @jim-grayson. I'm happy to hear that you've already got a resolution. Let me know if you need any assistance with your replacement.
01-20-2022 04:05 AM
Hello again. Is everything ok with your replacement?
01-20-2022 10:35 AM
Hi, all good thanks !
Do you know if the replacement HL's are modified in any way to prevent the same problem occurring again ?
01-21-2022 05:12 AM
We don't have any information we can share about the structure of the Heat Link. Rest assured that we're always looking to improve our products and services.
01-26-2022 10:37 AM
01-28-2022 11:03 AM
Hi again,
Since I haven't heard from you yet, I'll have to lock this thread. Feel free to open a new one if you still need assistance.