Help needed

[Polo21]

I’m owner but I can’t get the app to boost water and heating. I’ve tried reset but want key code number which is apparently on the back of thermostat and I don’t know how to access it ? 

[EdwardT]

Hi Polo21,

Thanks for reaching out. You could remove the display by pulling it out of it's base. Please click on this link for reference. 

Thanks,

Edward

[Jeff]

Hi Polo21,

I just wanted to jump in real fast to see if you saw EdwardT's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff