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Help phone # changed

Cindi1
Community Member

Unable to connect to nest thermostat my Phone # changed and can’t get in help please. I am not at my home to reset the thermostat. Thanks

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

Unfortunately, there is no way to recover access to your Nest account in that case. You will need to be physically with the thermostat to reset it and set it up again using a new account.

Restart or reset a Nest thermostat - Google Nest Help
How to set up your Nest thermostat (3rd gen or earlier) and Nest Thermostat E - Google Nest Help

View Recommended Answer in original post

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Unfortunately, there is no way to recover access to your Nest account in that case. You will need to be physically with the thermostat to reset it and set it up again using a new account.

Restart or reset a Nest thermostat - Google Nest Help
How to set up your Nest thermostat (3rd gen or earlier) and Nest Thermostat E - Google Nest Help