History delay

[kdawn8000]

I am still having an issue with a one day delay in the learning nest thermostat history.  I am on CST time but then nest thermostat is in EST.

[Ryan_G]

Hi kdawn8000,

Thanks for reaching out here in the Google Nest Community.

I'd like to know if you've already set your location in the Nest Thermostat settings. If you still have the Nest app, you could try the steps below:

1. Open the Nest app .
2. Tap Settings Home info Address. 

Let me know how it goes by replying to this thread.

Regards,

Ryan

[kdawn8000]

I have my zip code in there. I just updated it to show my complete address…to see if thats makes a difference

[Ryan_G]

Hi kdawn8000,

Thanks for the update.

Is it still showing the same delay in time even if you've already updated the address?

Regards,

Ryan

[kdawn8000]

yes

[Ryan_G]

Hi kdawn8000,

Thanks for the reply and I am sorry for the delay.

Have you tried doing a complete reset on your Nest Thermostat? Once done, we could do the setup once again and re-connect to the internet.

Regards,

Ryan

[kdawn8000]

That won’t work because I actually have two of them in that house when I installed eight months later and they were both acting the same way

[Ryan_G]

Hi kdawn8000,

Thanks for the reply.

If both of the thermostat is doing the same thing, we could try to connect one of them to a different Wi-Fi network. We could use your mobile phone (hotspot) a different network. This way, we could eliminate other factors that might affect the date and time of your Nest Thermostat.

Regards,

Ryan

[kdawn8000]

I will try that when I get back to the house in October

[MelbaDT]

Hey there, 

Sounds like a plan. Should this thread gets closed and you still need help  once you're at the location, feel free to create a new thread using the same Gmail account you've used to post this so we could check on the conversation history. 

Cheers, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[kdawn8000]

I just replied on Monday! 

[MelbaDT]

Hey kdawn8000, 

Oops, sorry about that ― this is noted. We'll go ahead and close this thread now. Also as I've mentioned above, feel free to create a new thread should you still need help once you're at the location of your Nest thermostat. 

Best, 

Melba