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Hot water not coming on despite schedule

ReedyD
Community Member

Hi there,

We’ve got our Nest system set up on schedule, for heating and for hot water. The heating works fine, but every so often out hot water isn’t on…despite it being scheduled to be. Obviously we can press boost but when we’re running around in the morning trying to get ready we don’t have the time to wait for this to heat. 

It’s getting really annoying, wondered if anyone else has had this and what you’ve done to fix it? 

As I said, most days it works. It’s like Nest is playing roulette with what day it will not heat up! 

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi ReedyD,

 

Thanks for reaching out. I'm sorry for the trouble this has caused you. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? In what country are you located? Please provide your thermostat's power readouts. 

 

You can follow the guide below:

 

Nest Learning Thermostat and Nest Thermostat E:

 

  1. Go to your thermostat Quick View menu.
  2. Go to Settings.
  3. Look for Technical Info.
  4. Select Power.

 

Nest Thermostat 2020:

  1. Open the Google Home app and then tap the thermostat and then tap Settings .
  2. Select the Device Information.
  3. Choose Technical Information.

 

Best,

Jenelyn