Hot water not working

[Amitpatel911]

Hi 

my hot water has started to play up. Randomly, the hot water symbol remains grey when scheduled to come on and therefore no hot water. I have seen issues mentioned in previous posts but can’t see a resolution. 
I have tried factory reset of schedule, logged out of app etc. but no luck! Very frustrating!!!!!!!

please can anyone help???

thanks

A

[AndaD]

Hi there @Amitpatel911

Thanks for reaching out. You did a great job in troubleshooting. Let's check on this — what country are you located in? Are you seeing any message on your thermostat? Also, do you have a system or a combi boiler? Is the control On/Off or Opentherm?

[AnaM]

Hey @Amitpatel911,

Just checking, do you still need help?

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.