How can you talk to a live person?

[youaretheworsr]

Can someone please tell me how I can talk to a live person. It just keeps redirecting me to things that are not helpful and I need help. I don’t understand how you can spend money on something and that product does not give you an outlet or tool to be able to communicate with somebody who’s alive person

[JillG · Accepted solution]

Hi @youaretheworsr 

Try this link: Contact Us - Google Nest Help  

You will need to fill out the info but when you get to the bottom there should be options for contact. This will depend on your region/timezone.

[MplsCustomer]

@youaretheworsr 

When you're using the "Contact Us" link (https://support.google.com/googlenest/gethelp) and you get to the "Resources" page, don't select any of the Help suggestions; just click on "Next step" to get to the page with contact options.

[Yourthewors]

Thank you, that is what I keep doing and it keeps rerouting me back to that same page. Or it tells me to ask the community. I’ve never had a company that makes money off of people not have a support network or depend on other people to do their job. Still looking for a number to speak to a live person. Everything I’ve researched was not valid or active. Most ridiculous mega corporation ever!!! 

[MplsCustomer]

@Yourthewors 

I just tried the "Contact us" link again.

On the first page, I selected "Thermostats" and typed in what I wanted help with, and clicked "Next".

On the "What can we help with" page I selected "Other" and clicked "Next step".

On the "Resources" page, I clicked on "Next step" without selecting anything else.

That gave me the "Contact Us" page, with options to get a call in less than 1 minute, chat with less than a 1 minute wait, or Facebook.

Google Nest does not list any Support numbers.