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How do I delete duplicate houses from my Nest App?

antfelici
Community Member

The first picture is of the Nest App. I am trying to get rid of the two bottom homes as they are duplicates. I followed the instructions I found on here and other places. I went to the Google Home app to delete the other home profiles but there is only one home showing there. There are no duplicates to delete. Please help!

 

IMG_1331.jpgGoogle HomeGoogle Home

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@antfelici 

Are you logging onto the Google Home app and the Google Nest app with the same Google (gmail) account and password?

I sure am 

@antfelici 

Then I don't know what you could have done to get this result.

You may have to contact Google Nest Support to see if they can remove the duplicates. You want to make sure you don't lose your Nest Aware subscription in the process.

https://support.google.com/googlenest/gethelp

I don't use Nest Aware anyway. It shouldn't be this difficult to do. 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@antfelici, thanks for reaching out. I'm sorry to hear that you're having an issue with deleting your home structures on the Nest App. I'd love to know more about this. Are you trying to delete them on the Google Home app? If you haven't yet please try the following steps:

 

  1. At the top left corner of the app home screen, tap Menu.
  2. Select the home that you want to remove.
  3. At the top right corner, tap Settings.
  4. Select Home info.
  5. Tap Leave home.
  6. Tap Leave to confirm.

Let us know how it goes.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hey antfelici,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hey antfelici,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward