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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4679 Views
  • 0 replies
  • 5 kudos

Resolved! How to update nest before power connector installation?

I recently purchased a Nest thermostat and Google Power Connector. I have watched the installation video and read the instructions. Each say that I need to update the Nest, in order for it to be compatible with the power connector. Adding the device ...

Giro by • Community Member
  • 2421 Views
  • 13 replies
  • 0 kudos

Thermostat connectivity

Hi Martin thanks for your reply, I thought it might be the link that was the issue but when the BOXT engineer came he said that the link is fine and fitted a new thermostat, although I don't believe that the link is in the best place, so I'm at a los...

Gareth-2 by • Community Member
  • 88 Views
  • 0 replies
  • 0 kudos

Thermostat disconnecting

I've had my new boiler and nest thermostat 4 months, since then the thermostat continually disconnects itself, so no heating, I have had a replacement thermostat about 2 months ago, same issue I'm afraid, it works for about a week then for no reason ...

Gareth-2 by • Community Member
  • 346 Views
  • 4 replies
  • 0 kudos

Google nest thermostat auto dim

This thermostat auto dims at night to the point where I cannot see it. I need to turn on the light. Is there any way to fix this as it is unusable at night?

Terryssss by • Community Member
  • 421 Views
  • 7 replies
  • 0 kudos

Resolved! Accessing my thermostat

This support forum is useless! Where is the real support?! Meanwhile we are freezing because we can’t connect to our thermostat to heat our house!I’ve used Nest for years and no problems! Google gets involved and it’s a kludgy nightmare. Help!!!!

DuckThis by • Community Member
  • 2928 Views
  • 16 replies
  • 3 kudos

Adding C wire with boiler with taco zone valves

I have an older boiler that uses Taco Zone valves. I am trying to add a Nest 2020 thermostat and I do not have C wire. I bought an adapter to add 24 V for the power. The wire exiting the the old thermostat goes to the zone valve and completes the loo...

Cks by • Community Member
  • 4766 Views
  • 5 replies
  • 0 kudos

Password recovery verification vide not received

Hi thereI have been trying to reset my NEST password as I seem not to remember my old one (it used to be saved but seems to not anymore). Anyway, I can request a new password, receive an email, can set the new password, but do not receive the verific...

YP by • Community Member
  • 191 Views
  • 3 replies
  • 0 kudos

Resolved! Thermostat vs Radiator Valve

I have never lived in a house which had a thermostat to control the heating.Soon we are moving to a house which has a thermostat to regulate the temperature in the house.But I don't understand that if you can control the temperature via a thermostat,...

itsthomas by • Community Member
  • 4691 Views
  • 5 replies
  • 1 kudos

Nest 3rd Gen Disconnects when more then 4 metres away

Hello,I have a Nest 3rd Generation thermostat and it normally sits in the hallway but it disconnected from the heat link which is upstairs in a cupboard in the bathroom. However, it would not connect so I went through all the reset options and the on...

jwekemp by • Community Member
  • 131 Views
  • 1 replies
  • 0 kudos
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