Nest Thermostat needs replacememt

[Dmoser]

Brand New. Arrived two days ago. Serial number in attached photo. Properly installed. Humidity will not read correctly (always at 0%) and temperature reading is always below settings (see screen shot). Please replace under warranty. Thanks. 

 

 

[Jenelyn_O]

Hi Dmoser,
 

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay.
 

Please give these steps a whirl:
 

1. Remove your Nest Thermostat display from its base for about 5 seconds.
2. Reattach the display.
3. Wait for 10 seconds.
4. After that, check if the issue persists.

Keep me posted.

Regards,

Jenelyn

[Markjosephp]

Hello there,

Thanks for sharing some steps, Jenelyn.

@Dmoser, I'm checking back in. Were you able to try the steps above? We'd be glad to hear from you — We'd like to make sure everything is working.

 Regards,

Mark

[Dmoser]

1. The above steps didn't solve anything. 

2. The replies in this thread took too long. When the heater is not working, it needs product support right away.

I was able to google the answer that I needed right away. Basically, the base needs replacement. Dell company (supplier) was quick enough to replace the product and it is now working.  Problem solved. 

Sorry but this online service  is useless and only adds to the frustration. I hope Goggle Nest can do better in the future. 

[Markjosephp]

Hi Dmoser,

Sorry if you feel that way — we're trying to be as responsive as we can. But I'm glad to hear that you reached out to your supplier and replaced your Nest Thermostat. It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.

Regards,
Mark