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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16155 Views
  • 0 replies
  • 6 kudos

Nest Thermostat won't go into defrost mode

My nest thermostat will not go into defrost mode. At night if the outside temp falls below 40° my outdoor unit will get a layer of ice and cold air will blow inside the house. I had someone look at it and they told me it's the thermostat not sending ...

Esmith by • Community Member
  • 1577 Views
  • 8 replies
  • 0 kudos

Waiting on heat for 2+ hours

I can't override the wait time on heating. I set the heat to 70 either manually or from a learned schedule and I've been waiting for over 2 hours for the heat to come on but is maintaining the previous temp of 65. Any suggestions on how to get it to ...

sjessee by • Community Member
  • 633 Views
  • 4 replies
  • 0 kudos

Nest thermostat not connecting after software ware update

Can anyone help me? I am having problems connecting my thermostat back to nest home and google home. I can load to both but it's not controlling my thermostat. This started after a software up date. I have now got four controls ie off cool. cool and ...

Geoffcoo by • Community Member
  • 680 Views
  • 5 replies
  • 0 kudos

Nest Thermostat not controlling heating

Hi AllI’ve got an elderly Nest Thermostat (probably a V1) that was installed by British Gas years ago when they were doing a supply and fit deal for £99. It’s been working perfectly until the last week or so when I noticed it was taking ages to turn ...

DaveF352 by • Community Member
  • 594 Views
  • 4 replies
  • 0 kudos

Heatlink Firing in manual mode but not via thermostat

To start - I want to clarify the setup - this has also been working until yesterday - nothing physical has changed.I have two nest thermostats - one for upstairs and one for downstairs. Yesterday I ran out of oil and when I filled it back up this app...

Linking Honeywell thermostat to Google home

I installed a Honeywell smart thermostat.I'm trying to link it in the Google home app.The Google home app takes me a page where it wants me to sign in using my TCC account info.When i sign in I recieve a message error that my password is incorrect. I...

McB1 by • Community Member
  • 2873 Views
  • 3 replies
  • 0 kudos

Thermostat E Eco temp

I have a gym with electric heaters controlled by a Nest thermostat E. I only need the Nest to activate the heaters for 2 hours each morning to a temperature of around 6 degs. And let me have the ability to turn the heaters off remotely.Due to the Eco...

NEST Thermostat History : 1 Day Behind

For a few weeks now, 1 of my 2 thermostats is suffering from history lag. Today is Friday. I click on the history section on my 3rd gen NEST and it thinks that yesterday is Wednesday!!! This is also causing the NEST app to display weird results in Hi...

Two Quest: One re: Alexa and one re:voltage

I have a newer Nest Thermostat, the kind without a charging port. I installed it without a C wire but it seems to be working perfectly after 4 days. My question concerns the internal battery with has consistently read, OK and Good and 3.313 volts. Ac...

ctleea by • Community Member
  • 484 Views
  • 3 replies
  • 0 kudos

Heat not turning off

My thermostat is not turning off the heat. The fan is running continuously. I had someone to come out to service my HVAC and no issues were found, which lead me to believe that my thermostat is not working correctly. I have not had this thermostat fo...

Kisha by • Community Member
  • 647 Views
  • 4 replies
  • 0 kudos
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