How do I get my nest thermostat to stay on the base on the wall?

[rgaila]

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Original Poster:  Steven 9927 

I have tried everything including removing all the wiring just to see how it sits on the base and it still fell off.

[rgaila]

Hey Steven 9927.

Having issues with your thermostat not staying connected to the base is not ideal. I am sorry this is the case here and I have escalated this on over to our Team to review. You should be getting an email from me shortly with your case number. To be sure you have that, I have attached that below as well. Please let me know if you have any trouble seeing the email from here.

Case ID: 7-9228000031577

-From Jake K,  Community Specialist.

[Kod54man]

I am having this same issue. How was it resolved. 

[MelbaDT]

Hey Kod54man, 

Thanks for chiming in. 

What specific Nest thermostat do you need help with? Could you try removing and reconnecting the display? Pull it straight off the base and make sure the pin connector is lined up correctly before you push it back onto the base. You should hear a click to confirm it is properly seated.

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in ― how's your thermostat now? Still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba