Google Nest Community

mboons · ‎11-01-2023

How do I keep the fan from turning on when the heat comes on? I can't find any relevant settings in the Nest app, but maybe I'm not looking in the right place. Thanks for any information.

mboons · ‎11-03-2023

FYI, I contacted Google's chat service and took a picture of the wiring setup in the thermostat. They said it does not appear that the fan should be running when the heat comes on, so I'll need to have an HVAC technician come look at it to see what is happening. Thanks.

RenzJ · ‎11-04-2023

Hi mboons,

Thanks for posting in our community. I'm sorry for the trouble. Could you tell us the case ID from the interaction with our support team so I can take a closer look?

I look forward to your response.

Best,

Renz

mboons · ‎11-04-2023

Hi Renz,

The case ID is 5-5484000034862. Anything you can give me to pass on to th etechnician would be appreciated. Thanks!

RenzJ · ‎11-15-2023

Hello mboons,

Apologies for the delay. I was able to review the case ID, and to help you out with the Nest Pro technician, you can visit their website, OnTech.

Let us know if that helps.

Regards,

Renz