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How to Get Thermostats on my iphone App

Critique
Community Member

HELP!  I can't get my thermostats to show up on  my iphone anymore.  When I follow directions online, it asks for the "code" from my thermostat.  However, when I go to settings and get to the screen they suggest, it simply says the thermostat is already connected.  No code is given.  What am I doing wrong?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

When you install the Nest Learning Thermostat or the Nest Thermostat E in the Nest app, the thermostat should automatically appear in the Google Home app if you’re using the same account in both apps, using the same home structure, and have assigned the thermostat to a room in the Nest app. If any of that isn’t true, you’ll need to go ahead and fix those issues to see if you need to try the steps below at all.

Assuming all of the above is true. try these steps:

  1. Open the Nest app and follow the “Create another home in the Nest app” steps linked below to create a new temporary home structure:
    Manage homes and products with the Nest app - Google Nest Help
  2. Open the Google Home app, find and delete the home structure you just created by following the “Delete a home” steps linked below:
    Share a home and devices in the Google Home app - Google Nest Help

This forces the two apps to sync and your thermostat should now appear in the Google Home app.

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

 

I appreciate your help, @David_K.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Critique,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey Critique,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

Regards,

Jenelyn