How to acces files with micro usb cable

[yoboojaz]

I canceled my wifi but forgot to romove pin before canceling. When I tried to input the correct pin, it kept telling me I was wrong. Google said to connect via micro usb cord and to pc. I’ve tried multiple computers and cables. What can I do? I can’t even find the QR code/serial number because it’s not on the back of the display.

[Derickf]

Hi @yoboojaz,

Thank you for posting in the community. I'm sorry to hear that you didn't remove the PIN from your Nest Learning Thermostat before canceling your Wi-Fi, and now the Nest Learning Thermostat is not recognizing the PIN. Thank you for confirming the troubleshooting steps you tried to solve the situation. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Derick.