How to add my thermostat backto my account and app

[Zakiyyah10]

Master bedroom thermostat kept disconnecting. I did the trouble shooting. So many times with no success. I reset it, and Uninstaller according to the last troubleshooting  instruction. Now I can't connect to wifi, add it back to the nest app or home app. I need to have someone walk me through  it.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

[Markjosephp]

Hi Zakiyyah10,

Checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hello Zakiyyah10,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before I close this thread in 24 hours.

Thanks,

Mark