How to cancel Nest renew

[nathan_]

I noticed that the thermostat ignored my programming and changed the temp based on "Peak hours". I don't want my electric company to decide my comfort level. This is a stupid feature that I don't want. The way to get rid of this is to unsubscribe to Nest Renew (which I don't even remember signing up for. I think they trick you by asking you if you want to use clean energy, without telling you the whole story). Anyways, should be easy to unsubscribe, right? WRONG.  

I found an article with directions but they are wrong! The article and Google phone help directed me to https://support.google.com/googlenest/answer/10956754?hl=en the problem is THERE IS NO CANCEL OPTION next to the "Cancel next to your Nest Renew ID number". 

Here are the steps, which don't work. 

1. Sign into the Nest Renew portal.
2. Choose the home with the Nest Renew subscription that you want to cancel.
3. At the top right, click the Google Account icon. 
4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel. 
5. Tap Settings  Cancel (next to your Nest Renew ID number).

[zoeuvre]

Hi nathan_,

Yikes! Let me take a look at this for you. Have you checked to be sure the Google Account displayed is the one you used to sign up for Nest Renew for the account you intend to cancel that is visible at the top right corner of the Nest Renew portal? And are you seeing your thermostat on the Nest Renew portal as well?

Keep us posted. 

Best,

Zoe 

[nathan_]

I have confirmed that I am logged in under the same Google Account. I see the thermostat on the Renew Portal as well. But as noted, no way to cancel or remove. That option does not exist. I want out of this subscriptions please!

[zoeuvre]

Hi there, 

Gotcha. Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done? 

Thanks,

Zoe 

[nathan_]

Done. 

[zoeuvre]

Hey nathan_, 

Thanks for the update. We got the form you've submitted — thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Regards,

Zoe 

[FCVince]

I want to know how to cancel Next Renew.  There is no Cancel option next to the account number

[EdmondB]

Hello FCVince, 

I understand that you're having trouble canceling your Nest Renew.  We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[zoeuvre]

Hi there FCVince, 

Chiming in—we haven't received your form. Were you able to fill it out? Still need our help? 
 

Kind regards, 

Zoe

[FCVince]

Did you ever get it canceled?  I want to know how.