How to reset 3rd gen thermostat during setup process

[deettah]

I bought a 3rd gen nest thermostat (EU version), it can't connect to Heat link (I tried to factory reset the Heat link, but it's not showing the blue light).
I want to bring it back to the shop, but first I want to reset the thermostat, is it possible to reset it during setup process? 

[maedacortez]

Hi deetta,

Thanks for reaching out. I understand that you need to reset your Nest Learning Thermostat EU version. I'm happy to help you with this!

In your case, you need a Nest Learning Thermostat (Europa version) because the EU version is not compatible with Heat Link. Regarding your question about whether it's possible to reset the Nest Learning 3 Gen during setup, this is not possible. You need to finish the setup process first, and then you can follow these steps to make the reset:

Go to Settings > Reset > All settings.

Let me know if you have any other questions.

Regards, 

Manuel