How to unlock Nest thermostat lost pin and no wifi connection?

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 Original Poster: Steven Milazzo 

PIN number is forgotten, and there is an internet outage so there is no WiFi. No WiFi = No App. How can I unlock my thermostat? Temp is currently set way too low! Need help!!!

[rgaila]

Hi Steven Milazzo, 

Let's try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
    
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

-From david.king, Gold Product Expert.

[gmutlu]

Yes. I see the file. What is next?