How to use your entry key if someone set it up on their phone for you during installation?

[Janz1990]

Hey I'm trying to download the NEST app on my phone and hook up my thermostat Gen 3 to it. 

I attempted to reset everything by holding down the thermostat for 10 seconds as suggested on the goof restart page however nothing resets. As I attempt to use the Entry code under the QR code on the inside of the cover of the thermostat it will not connect to my phone. It says it's already connected to another account. How do I fix this ?

[Frustratedddd]

You have not reset your thermostat just restarted the thermostat.

Reset by going to Settings - Reset - Reset All settings

That will erase everything back to factory, and let you start with your details, and erase the previous owner.

[freddy3366]

If the Nest app says the thermostat is linked to another account, then I am sure you might need to remove it from the old account first. If you do not have access to that account, try doing a factory reset instead of just restarting. You can find this in the thermostat settings under ‘Reset’ > ‘Factory Reset.’ Then, try setting it up again in the app.

[DeboraJ]

Hi @Janz1990

Thank you for reaching out to the community! I understand that you were having some inconveniences trying to set up your Thermostat 3rd gen on your account, as you are receiving an error message about the device being currently connected to another account.

Also, I noticed that you received an answer about this issue, which is very helpful! And the steps were correct. I only want to confirm if you need help with something else or if you have any other inquiries.

Best regards, 

Debora